Shipping policy
Shipping Policy
Last updated: September 21, 2026
Thank you for shopping with Naturera LLC. This Shipping Policy explains how orders placed through naturera.fit are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during:
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Public holidays.
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High-volume sales periods.
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Product launches or promotional events.
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Unexpected fulfillment or warehouse delays.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Time
Our typical estimated delivery time is:
7–15 business days after shipment.
Delivery times are estimates and are not guaranteed.
Depending on the destination, shipping carrier, customs procedures, local delivery conditions, or unexpected logistics issues, delivery may take longer.
Delivery Delays and Extended Delivery Time
In some cases, delivery may take up to 30 calendar days.
This may occur due to circumstances including, but not limited to:
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Customs inspections or customs clearance delays.
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Import processing requirements.
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Carrier delays.
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Local postal or courier delays.
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Severe weather conditions.
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Public holidays.
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High shipping volumes.
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Transportation disruptions.
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Incorrect routing by the shipping carrier.
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International logistics disruptions.
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Other circumstances outside the reasonable control of Naturera LLC.
If your order is delayed but remains in transit, the delay does not automatically mean that the package is lost.
We kindly ask customers to allow up to 30 calendar days from the shipping date for delivery in cases involving customs, carrier, or international shipping delays.
Customs, Duties, and Import Charges
International orders may be subject to customs inspections, import duties, taxes, fees, or other charges imposed by the destination country.
These charges, where applicable, are determined by local customs authorities and are generally outside the control of Naturera LLC.
Unless otherwise stated during checkout, customers may be responsible for any applicable import duties, customs fees, taxes, or similar charges required by their country.
Customs clearance procedures may also cause additional delivery delays.
Tracking Information
Where tracking is available, customers will receive tracking information after the order has been shipped.
Please note that:
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Tracking information may take several business days to update.
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Some international carriers may not provide frequent tracking updates.
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A package may still be moving through the shipping network even if tracking information has not recently changed.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to update the shipping information before the order is processed or shipped.
However, once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Naturera LLC is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may:
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Attempt delivery again.
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Leave the package at a local collection point.
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Request that the customer contact the carrier.
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Return the package to the sender.
Customers are responsible for monitoring tracking information and following any delivery instructions provided by the shipping carrier.
Lost Packages
If your tracking information indicates that your order has been delivered but you have not received it, please:
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Check around your delivery location.
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Ask household members or neighbors if they received the package.
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Contact the local shipping carrier.
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Contact our support team if the issue remains unresolved.
If an order has not been delivered within 30 calendar days from the shipping date, please contact us at support.naturera@gmail.com so we can review the shipment.
Depending on the circumstances, we may investigate the shipment with the carrier and determine an appropriate solution.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
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Your order number.
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A description of the issue.
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Clear photos or videos of the damaged product and packaging where applicable.
We will review your request and determine an appropriate resolution in accordance with our Return and Refund Policy.
Separate Shipments
If your order contains multiple products, the items may occasionally be shipped separately.
As a result, you may receive:
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Multiple packages.
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Multiple tracking numbers.
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Products on different delivery dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless clearly stated otherwise at checkout.
Shipping Destinations
We may ship to multiple countries and regions.
Availability of shipping options may vary depending on:
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Destination country.
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Product availability.
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Fulfillment location.
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Shipping carrier availability.
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Local import restrictions.
We reserve the right to restrict shipping to certain locations where delivery is unavailable, impractical, or prohibited.
Delays Outside Our Control
Naturera LLC is not responsible for delays caused by circumstances outside our reasonable control, including:
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Customs authorities.
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Shipping carriers.
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Postal services.
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Government restrictions.
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Natural disasters.
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Severe weather.
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Transportation disruptions.
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International logistics interruptions.
We will, however, make reasonable efforts to assist customers in resolving shipping-related issues.
Contact Us
If you have questions about your shipment, tracking information, or delivery, please contact:
Naturera LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: support.naturera@gmail.com
Website: naturera.fit