Return and Refund Policy

Last updated: September 21, 2026

At Naturera LLC, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, refunds, replacements, and order cancellations may be accepted for purchases made through naturera.fit.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must:

• Be in the same condition in which you received it.

• Be unused, unworn, and free from damage caused after delivery.

• Include all original accessories, components, manuals, and packaging where applicable.

• Include proof of purchase or your order number.

To request a return, contact us at:

support.naturera@gmail.com

Please include your order number and the reason for your return.

Do not send products back to any address without first contacting our customer support team. Returns sent without authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support.naturera@gmail.com.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem where applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, safety, or other reasons.

Non-returnable items may include:

• Products that have been used beyond what is reasonably necessary to inspect them.

• Items damaged through misuse, improper handling, or accidental damage after delivery.

• Personalized or custom-made products.

• Gift cards.

• Digital products or downloadable materials after access or delivery.

• Products that cannot reasonably be resold for hygiene or health-related reasons after being opened or used.

If you are unsure whether your product is eligible for return, contact us before sending it back.

Return Shipping

Unless the product is defective, damaged upon arrival, or incorrect due to an error on our part, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping method for returns.

Naturera LLC is not responsible for returned packages that are lost or damaged while being shipped back to us.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to your original payment method.

Please note that your bank, credit card provider, or payment processor may require additional time to process and display the refund in your account.

Refund Processing Time

Approved refunds are generally processed by us within 5–10 business days.

The exact time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Exchanges and Replacements

If you received a defective, damaged, or incorrect product, we may provide a replacement where appropriate.

For other exchange requests, please contact our customer support team to determine whether an exchange is available for your order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support.naturera@gmail.com.

We will make reasonable efforts to cancel your order before it enters processing or fulfillment.

However, once an order has been processed, shipped, or transferred to a fulfillment provider, cancellation may no longer be possible.

In that case, you may need to wait until the order is delivered and follow the applicable return process.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an incorrect or incomplete shipping address, contact us immediately.

We cannot guarantee that an address can be changed after the order has entered fulfillment or has been shipped.

Naturera LLC is not responsible for delivery failures caused by incorrect shipping information provided by the customer, except where required by applicable law.

Lost or Delayed Packages

Shipping carriers may occasionally experience delays that are outside our direct control.

If your tracking information shows an unusual delay or you believe your package may be lost, contact us at support.naturera@gmail.com and we will review the situation.

A shipping delay by itself does not automatically qualify an order for a refund if the order remains in transit, unless otherwise required by applicable law.

Refused or Unclaimed Packages

If an order is returned to us because it was refused, unclaimed, or could not be delivered due to information provided by the customer, any refund may be reduced by applicable shipping, return, or handling costs where permitted by law.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can attempt to resolve the matter.

Submitting a chargeback does not automatically cancel an order or guarantee a refund.

We reserve the right to provide relevant order, delivery, tracking, and communication records to payment processors or financial institutions when responding to payment disputes.

Consumer Rights

Nothing in this Return and Refund Policy is intended to limit any mandatory consumer rights that may apply to you under applicable law.

Where local consumer protection laws provide greater rights than those described in this policy, those legal rights will apply.

Contact Us

If you have questions about returns, refunds, replacements, or cancellations, contact us:

Naturera LLC

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: support.naturera@gmail.com

Website: naturera.fit